Here's how Shopify’s dual-track promotion plan is working out

Dual tracks at Shopify are an alternative career progression model that allows employees to grow, succeed, and receive increased compensation without needing to take on a manager title. This system has two distinct paths: one for individual contributors, or 'crafters,' and another for managers. Both tracks are considered leadership roles and offer respective career growth opportunities.

Shopify implemented dual career tracks to address the issue that not everyone is suited or desires to be a people manager, despite the traditional corporate structure that equates management with career advancement. Atlee Clark, vp of talent operations at Shopify, stated that the change was made to align the company's talent system with its priorities and to remove obstacles so employees can focus on what they do best—building, which is the primary reason they joined Shopify.

The dual track system at Shopify is recognized for positively impacting employee retention and overall happiness in the workplace. By providing two distinct career tracks, employees have the opportunity to advance and be rewarded in their careers without being forced into management roles, which may not suit their skills or interests. This approach allows employees to focus on their strengths and contributes to a more fulfilling and satisfying work environment.