Amazon DSP Experiences Temporary Disruptions in Streams and Reports

September 12, 2024 at 5:31:26 AM

TL;DR Amazon reported two issues affecting its Demand-Side Platform (DSP) services, impacting both the Amazon Marketing Stream and Measurement & Reporting features. The stream interruption affects all regions, and Amazon is working on a resolution. The reporting disruption, also affecting all regions, is under investigation, but no campaign metrics have been lost. Advertisers may experience delays in accessing real-time data and generating reports. Amazon is committed to restoring functionality.

Amazon DSP Experiences Temporary Disruptions in Streams and Reports

Amazon has reported two simultaneous issues affecting its Demand-Side Platform (DSP) services. These disruptions impact both the Amazon Marketing Stream and the Measurement & Reporting features.

Amazon Marketing Stream Interruption

  • Issue: Temporary interruption with streams for Amazon DSP
  • Status: Amazon is actively working on a resolution
  • Affected Areas: All regions
  • Reported: September 11, 2024, 9:18:57 PM

Amazon has acknowledged the stream interruption and assured users that they are working to fix the problem. The company apologized for any inconvenience caused by this disruption.

Measurement & Reporting Disruption

  • Issue: Temporary interruption in Amazon DSP reports
  • Status: Under investigation and being addressed
  • Impact: No campaign metrics have been lost
  • Resolution: Missing information will be available once the issue is resolved
  • Affected Areas: All regions
  • Reported: September 11, 2024, 9:18:58 PM

Amazon has emphasized that despite the reporting interruption, no campaign data has been lost. They expect all missing information to be accessible once the issue is resolved.

What This Means for Advertisers

Advertisers using Amazon DSP may experience:

  1. Delays in accessing real-time stream data
  2. Temporary inability to view or generate certain reports

Amazon has not provided an estimated time for resolution but has committed to updating users when the issues are resolved.

Advertisers are advised to monitor the Amazon Ads Status Dashboard, be patient, and delay critical decision-making relying on these reports until the systems are fully operational again.

Amazon has emphasized that no campaign data has been lost despite the reporting interruption. They expect all missing information to be accessible once the issue is resolved.

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