Amazon has reported two simultaneous issues affecting its Demand-Side Platform (DSP) services. These disruptions impact both the Amazon Marketing Stream and the Measurement & Reporting features.
Amazon Marketing Stream Interruption
- Issue: Temporary interruption with streams for Amazon DSP
- Status: Amazon is actively working on a resolution
- Affected Areas: All regions
- Reported: September 11, 2024, 9:18:57 PM
Amazon has acknowledged the stream interruption and assured users that they are working to fix the problem. The company apologized for any inconvenience caused by this disruption.
Measurement & Reporting Disruption
- Issue: Temporary interruption in Amazon DSP reports
- Status: Under investigation and being addressed
- Impact: No campaign metrics have been lost
- Resolution: Missing information will be available once the issue is resolved
- Affected Areas: All regions
- Reported: September 11, 2024, 9:18:58 PM
Amazon has emphasized that despite the reporting interruption, no campaign data has been lost. They expect all missing information to be accessible once the issue is resolved.
What This Means for Advertisers
Advertisers using Amazon DSP may experience:
- Delays in accessing real-time stream data
- Temporary inability to view or generate certain reports
Amazon has not provided an estimated time for resolution but has committed to updating users when the issues are resolved.
Advertisers are advised to monitor the Amazon Ads Status Dashboard, be patient, and delay critical decision-making relying on these reports until the systems are fully operational again.
Amazon has emphasized that no campaign data has been lost despite the reporting interruption. They expect all missing information to be accessible once the issue is resolved.
