Your accounts hold significant personal value, and ensuring their security is a priority. To enhance account safety and support, new features are being introduced across Facebook and Instagram. A centralized support hub will provide users with tools to report issues and access AI-powered assistance for account recovery and management.
Future of Always-On Support
The new support hub consolidates tools for easier access to help. Users can report issues and utilize Meta AI for quick answers. An AI support assistant is being tested on Facebook for personalized help, with plans to expand to other apps.
AI Enhancements for Account Protection
AI advancements have led to a 30% decrease in new account hacks on Facebook and Instagram. The AI systems continuously monitor for threats, blocking suspicious logins and flagging compromised accounts. Improvements have also reduced the rate of mistakenly disabled accounts, with a streamlined appeals process for users.
Faster, Simpler Account Recovery
The account recovery process has been enhanced with AI, making it quicker and more intuitive. Key updates include:
- Easier recovery options: Improved alerts for risky activity and accessible recovery pages.
- Trusted device recognition: Enhanced identification of familiar devices and locations.
- Adaptive recovery flows: Customized guidance and verification methods, including optional selfie videos.
These changes have improved hacked account recovery success rates by over 30% in the US and Canada.
Simple Steps to Stay Secure
Additional safety features have been launched to empower users:
- Security Checkup: A redesigned tool to identify and address security risks on Facebook and Instagram.
- Two-Factor Authentication (2FA): Adds an extra layer of security requiring a code from a phone or authenticator app.
- Passkeys: Allows sign-in using biometrics or device PINs for stronger protection.
Commitment to account safety and simplified support continues, with more tools expected in 2026.
