Consumers See AI Search Engines as Tool for Easier Product Discovery

May 23, 2024 at 1:24:00 PM

TL;DR A Botify survey reveals that 55% of consumers believe AI search engines can simplify product discovery. 44% of respondents are familiar with generative search, with Millennials and Gen Z most acquainted. 37% found AI-driven search results more satisfying, while 56% preferred AI-generated results over traditional ones. The main reason for using AI search was online shopping (41%), followed by news updates (19%) and health information (12%).

Consumers See AI Search Engines as Tool for Easier Product Discovery

A recent survey by Botify reveals the growing acceptance of AI-powered search engines among consumers. The survey, conducted by Dynata, involved 1,000 US respondents aged 18 and above.

Key findings include:

  • 44% of respondents are familiar with generative search. This familiarity is higher among Millennials and Gen Z at 58%, while 74% of Baby Boomers are unfamiliar with it.
  • 37% have tried an AI-driven search engine and found the results more satisfying.
  • 34% stated that their search behavior hasn't changed with AI Search, 28% make more detailed search queries, and 9% write longer prompts.
  • 56% preferred AI-generated results over traditional search results when given a choice.
  • 41% use AI search primarily for online shopping, followed by keeping up with the latest news (19%) and seeking health-related information (12%).
  • A majority (55%) believe that search engines incorporating AI-generated results can facilitate easier discovery of products and services.
  • While 36% haven't used AI search, 25% have, mainly to test the new technology. 17% use AI-powered search as the chatbot-style results help them find answers faster.

The survey underscores that user behavior changes slowly, indicating a gradual transition from Classic Search to AI Search.

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