What's up with Google AI Overviews click-through rates?

May 23, 2024 at 3:02:43 PM

TL;DR Google's AI Overviews (AIO) in U.S. search results, introduced on May 14, have sparked debate over their click-through rates (CTR). Google claims AIO links get higher CTRs but remains vague about specifics. AIOs offer a different user experience, potentially leading to higher CTRs due to fewer, more prominent links. However, this may reduce overall clicks on traditional search results. Transparency from Google and Bing on CTR measurement is needed.

What's up with Google AI Overviews click-through rates?

Google began adding AI Overviews (AIO) to U.S. search results on May 14. While Google mentions that links in AIO have higher click-through rates (CTRs), they have been evasive when asked directly about this.

Key Points:

  • AI Overviews' User Experience:

    • AIOs provide a fundamentally different user experience compared to traditional search results.
    • They offer richer responses, often including summaries, brief explanations, and links to external websites.
    • This new interface can lead to higher user satisfaction and potentially higher CTRs.
  • CTR Considerations:

    • Traditional CTR thinking may not apply to AIOs due to their unique interface.
    • Google and Bing's evasiveness on CTR data is frustrating.
    • Two extreme scenarios for searchers:
      1. The AIO summary fully satisfies the searcher's needs, ending the search session.
      2. The searcher is better informed and clicks on the presented URLs for further exploration.
  • Generative AI User Interface:

    • Dominant with fewer clickable targets compared to traditional search features.
    • Links in AIO are more prominent and richer, featuring site names, headings, snippets, and images.
    • Fewer click targets can mathematically lead to a higher CTR.
  • Google's Statement on Clicks in AIO:

    • Liz Reid, Google’s VP and head of Search, stated that links in AIO get more clicks than traditional web listings.
    • This statement is vague and lacks context.
  • CTR Measurement:

    • CTR can be measured in various ways: by search feature, by link within the search feature, or by a given link.
    • AIO typically shows fewer links, leading to higher CTR for each link compared to traditional search results.
    • Factors complicating AIO performance understanding include duplicate URLs, variable responses, and how CTR is measured (per session or per query).
  • Overall CTR Impact:

    • The presence of AIO and Copilot can reduce clicks on other search features, potentially leading to more search sessions with zero clicks.
    • This could have significant implications for organic search traffic.
  • Need for Transparency:

    • Google and Bing need to be more transparent about how they measure CTR and other metrics for these new interfaces.

Measuring the Impact of AIO on Website Traffic:

  • Tools and Methods:

    • SERP Tracking Tool: Use tools like Authoritas to track AIO appearances in SERPs over time.
    • Web Analytics: Use Google Analytics to report on pages referred from Google containing #:~:text=.
    • Search Console Data: Use Search Console bulk export into BigQuery for detailed data on page-query combinations.
  • Reporting:

    • Reporting on these data sources helps estimate:
      • How often AIO appears for a query.
      • How often your website is shown in AIO.
      • How often your site gets clicks from AIO.

This approach, while imperfect, provides a directionally correct view of AIO's impact on website traffic.

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