Customer.io is a data-driven platform designed to create personalized customer journeys across all channels. Leveraging first-party data, it enables businesses to manage and tailor customer messages within a unified platform, transforming customer communication into meaningful relationships. Trusted by over 7,200 brands globally, Customer.io helps deliver distinctive customer experiences via email, push notifications, in-app messages, and SMS.

Features

Journeys:

• Visual Workflow Builder: A drag-and-drop interface to easily outline automation flows.
• Omnichannel Support: Unified customer experience across email, SMS, push, in-app, ad audiences, and more.
• Parcel Code Editor: A collaborative code editor for creating high-quality emails.
• Analytics & Conversion Goals: View performance, compare metrics, and track conversion goals.
• A/B & Cohort Testing: Optimize messaging through content and cadence experimentation.

Data Pipelines:

• APIs & Webhooks: Move real-time and relevant customer data with API calls and webhooks.
• Event Triggers: Send campaigns based on profile attributes, events, or actions.
• Reverse ETL: Sync data with data warehouses like Snowflake and Big Query.
• Ad Audience Sync: Automatically sync segments with Google, Facebook, Instagram, and YouTube ad networks.
• Custom Objects: Enhance message precision with additional data attributes.
• Unlimited Sources & Destinations: Connect confidently to various databases and applications.

Parcel:

• Code, Preview, and Collaborate: Use the development platform designed specifically for email.

Use Cases

• Personalized Customer Journeys: Craft and automate messages with unmatched flexibility and customization, ensuring a personalized experience for each customer.
• Data-Driven Campaigns: Utilize real-time data to create campaigns based on unlimited profile attributes, events, or actions.
• Omnichannel Engagement: Deliver meaningful interactions across mobile and web via email, push, in-app, and SMS.
• Performance Tracking: Monitor campaign performance, compare metrics, and track conversion goals to optimize engagement strategies.
• Scalable Solutions: From small startups to large enterprises, Customer.io is designed to scale with your business, minimizing operational overhead and maximizing ROI.

Customer.io offers a 14-day free trial with no credit card required, allowing businesses to explore the platform's capabilities before committing to a plan. Custom plans are available by contacting the sales team, ensuring tailored solutions to meet specific business requirements.