At TikTok Shop, sellers are now given enhanced control over their business operations based on community feedback. Recent updates aim to improve the seller experience by introducing features that provide more flexibility in shipping and return policies.
Key Features Introduced
Aftersales Automation: Sellers can now automate the approval of aftersales requests such as returns and cancellations, customizing rules to suit their needs.
PO Box Exclusion: This feature prevents PO Boxes from being used as delivery addresses, reducing order cancellations and DNR notices.
Custom Cancellation Request Window: Sellers can determine the timeframe for customers to submit cancellation requests, ranging from one hour to until the item is marked Ready to Ship.
Return Window Customization: Sellers can set the return initiation period to 14, 30, 45, or 90 days after delivery, with specific eligibility for fashion sellers.
Final Sale Option: Qualified fashion sellers can designate certain products as final sale to avoid unexpected returns, with plans for broader availability in the future.
Custom Handling Time: Sellers can extend shipping handling times from three to seven business days, allowing better alignment with internal operations while keeping customers informed.
These enhancements reflect TikTok Shop's commitment to making the seller journey smoother and more efficient.
