ElevenLabs Launches Conversational AI Agents

November 19, 2024 at 4:27:23 AM

TL;DR ElevenLabs launched a feature to build conversational AI bots with customizable variables like tone and response length. Users can create agents on the developer platform, addressing challenges like knowledge base integration and customer interruptions. Developers can select language models, tune voice, latency, and other aspects, and add their own knowledge base.

ElevenLabs Launches Conversational AI Agents

ElevenLabs, a startup known for AI voice cloning and text-to-speech API, has launched a platform for building conversational AI bots. Users can now create complete conversational agents with customizable variables such as tone of voice and response length on ElevenLabs’ developer platform.

Key Features

  • Customizable Agents: Users can select templates or create new projects, choose primary language, first message, and system prompt to define the agent’s persona.
  • Large Language Models: Options include Gemini, GPT, or Claude, with adjustable response creativity (temperature) and token usage limits.
  • Voice and Performance Tuning: Users can adjust voice, latency, stability, authentication criteria, and conversation length.
  • Knowledge Base Integration: Users can add files, URLs, or text blocks to power the bot and integrate custom LLMs.
  • SDK and API: Compatible with Python, JavaScript, React, and Swift, along with a WebSocket API for further customization.
  • Data Collection: Companies can define criteria to collect customer data and set evaluation criteria for call success.

Development and Competition

ElevenLabs is leveraging its text-to-speech pipeline and developing speech-to-text capabilities for the new product. Although not yet offering a stand-alone speech-to-text API, it may do so in the future, potentially competing with Google, Microsoft, Amazon, OpenAI’s Whisper, AssemblyAI, Deepgram, Speechmatics, and Gladia.

Market Position

Aiming for a valuation above $3 billion, ElevenLabs competes with voice AI startups like Vapi and Retell, and notably, OpenAI’s real-time conversational API. ElevenLabs believes its customizations and model-switching capabilities will provide a competitive edge.

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