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Google Tests SMS and WhatsApp Messaging for Business Profiles on Google Maps

1 years ago

New feature for Google Business Profiles may allow businesses to add SMS and WhatsApp messaging support to their Google Maps listings. This follows the discontinuation of Google Chat. The new chat section would enable businesses to add their SMS and/or WhatsApp numbers, making it easier for users to contact them via Google Maps and Search. Google seems to be shifting towards integrating widely-used platforms like SMS and WhatsApp.

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